Moe's Memory Pet Care

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North Devon pet care and pet sitting services, specialising in senior dog care and dogs with special needs

Moe’s Memory Pet Care is committed to protecting your privacy and handling your personal information responsibly and transparently. This policy explains how we collect, use, store, and protect your data.

1. Who We Are

Moe’s Memory Pet Care provides in-home pet sitting, walking, and specialist care services.

For the purposes of data protection law, we are the data controller of any personal information you provide to us.

2. What Information We Collect

We may collect and store the following information:

Client information

• Name

• Address

• Email address

• Telephone number

Pet information

• Dog’s name, age, breed, and routine

• Veterinary details

• Medical conditions, medications, and care requirements

• Feeding instructions and behavioural notes

Home and access information

• Key or access arrangements

• Alarm instructions (if applicable)

• Emergency contact details

Booking and communication records

• Enquiries, bookings, and visit notes

• Written care records and medication logs

• Photos or updates sent to you (with consent)

3. How We Use Your Information

We use your information only to:

• Provide safe and appropriate care for your dog

• Communicate with you about bookings, visits, and updates

• Respond in an emergency, including contacting your registered veterinary practice

• Maintain accurate care records

• Meet our legal, insurance, and safeguarding obligations

We do not use your information for marketing without your consent.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract – to deliver the services you have booked

• Legitimate interests – to ensure safe, high-quality care

• Legal obligation – for insurance or regulatory purposes

• Consent – where required (e.g. photos or updates)

5. Sharing Your Information

We only share your information when absolutely necessary, for example:

• With your registered veterinary practice in an emergency

• With emergency contacts you have provided

• With insurers if required for a claim

We never sell or share your data with third parties for marketing purposes.

6. How We Store and Protect Your Data

• Information is stored securely, either digitally (password-protected) or in locked physical records

• Only authorised individuals have access to your data

• We take reasonable steps to keep your information accurate and up to date

7. How Long We Keep Your Information

We retain client and pet records only for as long as necessary:

• While you are an active client

• For a reasonable period afterwards for insurance, legal, or record-keeping purposes

You may request deletion of your data at any time, subject to legal or insurance requirements.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Restrict or object to certain types of processing

• Withdraw consent at any time

To exercise any of these rights, please contact us directly.

9. Photos and Updates

Photos and updates are shared only with your consent and are used solely for communication and reassurance. They will not be used publicly without explicit permission.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on request or via our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Moe’s Memory Pet Care

📧 Email: sarah@moesmemorypetcare.co.uk

📞 Phone: 07300110558

North Devon pet care and pet sitting services, specialising in senior dog care and dogs with special needs

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